Latest updates from our team

We appreciate having you as a client, and we want to support you during these difficult times. Here are some ways we’re supporting you.

CESB will help post-secondary students and recent graduates who will experience financial hardship this summer due to COVID-19. Here are the facts.

Simplii introduces a way for clients to receive benefit payments faster, including the new Canada Emergency Response Benefit.

Vineet Malhotra, Head of Simplii Financial, answers our top 5 client questions this week.

Vineet Malhotra, Head of Simplii Financial, goes over the different ways we're here to help meet your banking needs.

Vineet Malhotra, Head of Simplii Financial, shares his thoughts and outlines the actions we're taking to help Simplii clients during this difficult time.

Financial relief programs for individuals

Simplii is offering temporary relief to clients facing financial hardship. To learn more about how we can help you, review the Simplii Financial FAQ, sign on to online or mobile banking to live chat with an agent or give us a call at 1-888-723-8881Opens your phone app.. We're ready to help you.

To support our clients during COVID-19, we’ve reduced the annual interest rate for Purchases and Cash Advances on your Simplii Financial™ Cash Back Visa* Card to 10.99% for 9 months starting the first day of your May 2020 statement. This temporary interest rate reduction will be in effect until your February 2021 statement. Starting on your February 2021 statement, your interest rate will go back to 19.99% for Purchases and 22.99% for Cash Advances, Balance Transfers and Convenience Cheques. All clients will receive this reduced interest rate, even if you’re deferring a payment.

The Government of Canada launched the CERB to provide financial support to employed and self-employed Canadians who are directly impacted by COVID-19. 

For program details, visit Canada Emergency Response BenefitOpens a new window in your browser.

If you no longer qualify, find out how to repay the CERBOpens a new window in your browser.

The Government of Canada launched the CESB to help post-secondary students and recent graduates with the challenges posed by COVID-19.

For program details, visit Government of Canada support for students and recent graduates impacted by COVID-19Opens a new window in your browser..

The Government of Canada has announced 3 recovery programs to support Canadians impacted by COVID-19: Canada Recovery Benefit (CRB), Canada Recovery Sickness Benefit (CRSB) and Canada Recovery Caregiving Benefit (CRCB). 

  • The CRB program provides support for workers who are self-employed or aren’t eligible for Employment Insurance (EI) and still require income support
  • The CRSB program is for workers who can’t work because they are sick or must self-isolate for reasons related to COVID-19
  • The CRCB program is for eligible workers who can’t work because they must provide care to children or family members due to the closure of schools, day cares or care facilities

For more program details, visit Canada's COVID-19 Economic Response PlanOpens a new window..

Simplii Financial is working with the Canada Revenue Agency (CRA) to help clients receive benefit payments faster and securely through direct deposit.

If you aren’t registered for direct deposit through the CRA, you can now sign up through online or mobile banking:

Step 1

Complete the online formOpens a new window in your browser. to register for CRA direct deposit.


Apply for Government of Canada benefits through the Government of CanadaOpens a new window in your browser..

To access online government services, you can easily sign on your with your online banking card number and password. Sign on using “Sign-In Partner Login” or “Continue to Sign-In Partner.” After selecting this option, choose the Simplii Financial logo from the available list. Learn more about the Government Sign-In by Verified.Me™ option

Ways to bank

Bank with us online. It's safe, easy and available from anywhere.

Use the Simplii Mobile Banking App for your daily banking needs.

You can reach us anytime by phone. Wait times may be longer than normal but we'll help you as soon as we can. Call us at 1-888-723-8881Opens your phone app..

Need to quickly access your cash? Stay on top of your money and banking at any CIBC ATM.

Tap more. Touch less. You can now tap your Simplii credit card for purchases up to $250. Plus, use your mobile wallet for a quick and easy checkout — just tap credit cards stored on your phone. Available at participating retailers.

Protect yourself against fraud and scams

Since the arrival of COVID-19, there's been an unfortunate rise in scams playing on fears about the pandemic. Stay alert for any emails, calls and texts that ask you to share any personal information or make an immediate payment.

Remember: don't share your personal information, including your SIN (Social Insurance Number) or banking information, like card number, expiry date, PINs or passwords, with anyone.

Tell me more about fraud and online security