We're taking steps to keep you protected

We know it's a challenging time right now. But we wanted to let you know that we're here for you, and we're taking steps to make sure your banking stays safe and secure.

Your health and safety, and that of our team members, is important to us.

Staying connected

Since we're always online, it's business as usual for us and you, our clients. Here's how you can connect with us:

  • Keep using online and mobile banking. You can remotely check your accounts, transfer money, pay bills, live chat with an agent, monitor and manage your investments, or send money around the globe with Global Money Transfer.
  • Get cash should you need it with free access to all CIBC ATMs across Canada.
  • Find more information related to banking with us during this time at the Simplii COVID-19 site.

Supporting you

We understand how COVID-19 is rapidly changing our normal routines, and how that might include your finances. If you're facing a financial challenge or struggling to make a payment, we can talk about options, like mortgage payment deferrals of up to six months, to help you manage your budget. Give us a call at 1-888-723-8881Opens your phone app. or sign on to online or mobile banking to live chat with an agent. Our team is standing by and ready to help you.

We’ll keep you informed

As we learn more, we'll keep you informed about how we are responding safely and responsibly to meet your needs. We apologize in advance if wait times are longer than usual as a result of increased call volumes, and we sincerely appreciate your patience as we do our best to help all of our clients. Thank you for your continued trust and ongoing relationship with us.

We’re here to help.

Vineet Malhotra
Head of Simplii Financial