Meeting your needs in challenging times - a letter from the Head of Simplii Financial™
This has been an unprecedented week, both in terms of market volatility and with all that is changing rapidly as a result of COVID-19.
Current headlines paint a picture of a world where uncertainty and fear are the dominant themes. There is no shortage of questions surrounding COVID-19 and how it has the potential to touch all aspects of our lives – personal and professional.
I thought I would write to you directly to share my thoughts and outline the actions we are taking to help all of our clients navigate through this environment.
First and foremost, I want you to know that our team is here to help meet your banking needs. We have plans in place to be here for you when you need us:
Maintaining a high level of banking access and support – We have business continuity plans in place to ensure we continue to meet your needs even in times of disruption such as this, including having some members of our team working at alternate office locations. In addition, you always have 24/7 access to our online, mobile and telephone banking and you have free access to CIBC ATMs across Canada. The environment is rapidly evolving and we remain committed to keeping you informed every step of the way.
Protecting our team and you – Our team takes care of you, and we are committed to taking care of them. We are providing our team with the most current information and guidelines from government and health authorities to support their well-being. Our benefits and sick leave policy ensures that team members can take time off in the event of illness. We’re working together to ensure your needs are met.