Simplii is committed to making our online services and information accessible to everyone. We use the Web Contact Accessibility Guidelines (WCAG) published by the World Wide Web Consortium as a reference guide.


Browser compatibility

You can access our website using browsers for Microsoft Windows and macOS. Check out our browser requirementsfor Microsoft Windows and macOS.


Assistive technology

We support screen readers like JAWSOpens a new window in your browser.. Upgrade to the latest version to keep your technology compatible with features on our site.


Access a full range of banking services using telephone banking. Our service is available 24 hours a day, 7 days a week. For more information or to access available banking services, call us at 1-888-723-8881Opens your phone app..


TTY (Teletype Devices)

Simplii Financial provides a dedicated phone line to give deaf and hard of hearing clients a secure method of contacting us over the phone. To access banking functions and any general information about Simplii, call our TTY line (Teletype Device for deaf and hard of hearing) at 1-888-632-9022for Teletype Devices. Opens your phone app..


Bell Relay Call

A Bell Relay call is a call you make to a third party who assists you with your Simplii Financial telephone banking transactions or information requests. All information is kept confidential with the operator. More information about the Bell Relay serviceOpens a new window in your browser..


As a Simplii Financial client, the entire CIBC ATM network is available to you. This gives you access to one of Canada's largest bank machine networks.


Audio access at CIBC bank machines

You can use CIBC bank machines that meet our “access for all” requirements at almost every CIBC branch and at a growing number of non-branch locations. Plug in any set of headphones with a standard jack into the bank machine for our audio instructions that will guide you through your transaction. You can also choose to blank out the screen while using the bank machine to ensure that no one can see your transaction information.


Statements for your Simplii Financial deposit accounts and Simplii Financial VISA accounts can be provided to you in accessible formats. You can update your request for the type of statement you receive by calling Simplii Financial telephone banking at 1-888-723-8881Opens your phone app..

Braille and large print statements are free of charge for any Simplii Financial account. They have the same information as a standard statement, except for legal and other disclosures. Requesting either of these statement formats means you’ll also be sent a standard print statement in the mail.


Braille Statements

Braille Grade 1 and Grade 2 statements for your Simplii Financial deposit accounts and Simplii Financial VISA are available by request. Call 1-888-723-8881Opens your phone app..


Large Print Statements

Large print statements are available for your Simplii Financial deposit accounts and Simplii Financial VISA by request. Large print statements are printed in a 16-point Verdana font, as per industry and Canadian Government standards. Call 1-888-723-8881Opens your phone app..


Large Print Cheques

Large print cheques are available by request. Call 1-888-723-8881Opens your phone app.. 


Security starts with your web browser. When you access Simplii Financial Online Banking, we check your browser to make sure it meets our minimum requirements. You can protect yourself online by using an up-to-date browser with the most recent security updates.

To ensure the security of Simplii Financial Online Banking, Simplii supports browsers that use 128-bit encryption.

You also need to have JavaScript enabled on your browser to use the Simplii Financial website. We use JavaScript to make our website easy to use.

Supported operating systems:

  • Microsoft Windows
  • Mac OS X


Mobile browser requirements

To ensure the security of Simplii Financial Mobile Banking, Simplii supports the following browsers:

Safari Mobile

  • iOS 12
  • iOS 11
  • iOS 10
  • iOS 9

Chrome for Mobile

  • Android 9
  • Android 8
  • Android 7
  • Android 6

Internet Explorer

  • Windows Phone 10.x

BlackBerry 10 OS Browser

  • BBOS 10

Native app requirements

Simplii Financial Mobile Banking is supported on the following Mobile Operating Systems:

  • iOS 7, iOS 8, iOS 13
  • BlackBerry 10 OS