As a provider of Simplii Financial products and services, we are committed to satisfying the needs of Canadians by creating unprecedented value in banking and offering something better.
Open and straightforward communication is part of this commitment. That is why it's so important to make you aware of your rights as our customer.
Your privacy rights
Why we need your personal information
We collect, use and share personal information about you throughout our relationship for a variety of reasons, including to:
- Establish your identity and determine your eligibility for products or services;
- Provide you with products or services;
- Communicate with you by various methods including e-mail, text (SMS), telephone, fax, or other telecommunication channels;
- Understand who you are, your financial needs, and what products, services, and promotions may be of interest to you;
- Better manage and improve your overall relationship with us;
- Use third party service providers to perform services on our behalf ;
- Meet tax or legal and regulatory obligations;
- Protect you and us from error and criminal activity including the prevention, detection and investigation of fraud, money laundering, cyber threats and other such risks and threats.
The type of personal information we collect includes contact, identity, financial, transactional and other information that helps us to understand more about you. Health information may be required to determine eligibility for, or benefits under, health-related products or services such as insurance. Due to its sensitive nature, health information will not be used or shared for marketing or loan assessment purposes.
We obtain most of your personal information directly from you and through your use of products and services we provide. Some information may be obtained from other sources such as credit bureaus, references you have provided, government agencies and registries, or public records.
Sharing your information with other people
Where you might be a victim of fraud, financial abuse, or other illegal activity we may share information with the appropriate legal or governmental authorities, your next of kin or any other appropriate person. In these circumstances, we will share information we believe is reasonably necessary to protect your interests.
We share information to protect our rights or interests (e.g., to collect on a debt) or in order to comply with any legal or regulatory obligations.
You can choose not to receive marketing
We want every Simplii Financial services customer to be fully aware of new and existing products and services that will save you time and money, including special promotions that you may wish to take advantage of. From time to time, we may offer you these products and services by mail, telephone, e-mail or other means.
If you do not wish to receive this information, simply tell us through any one of the options listed under the "need to contact us?" section and we'll respect your preference. If you withdraw your consent to receive marketing, this will not limit information that we may provide to you through discussions with any of our associates, through general marketing or servicing channels, or information we send you that is related to your existing products and services or is permitted or required by law
You can withdraw your consent
Subject to certain restrictions, you can withdraw your consent to our collection, use or sharing of your information at any time upon giving us reasonable notice. However, withdrawing your consent may limit or prevent us from providing you with, or being able to continue to provide you with, specific products or services. For example, if you choose not to provide us with your Social Insurance Number (SIN), we will not be able to provide you with any product where the collection of SIN is required under tax law (e.g., a registered product like an RRSP). Including your SIN in a credit bureau request is the best way to make sure the credit bureau information accurately refers to you. However, this use of your SIN is optional and if you choose not to give your permission, this by itself will not prevent you from qualifying for products or services. In certain circumstances your consent cannot be withdrawn, For example, you may not withdraw your consent where our collection, use or sharing is permitted or required by law. Also, in order to maintain the integrity of the credit reporting system, we may periodically update your information with credit bureaus as long as you have a credit product or service with us and for a reasonable period of time afterwards. Your consent to the exchange of information cannot be withdrawn during this time.
Reviewing and making corrections to your information
You can always review your personal information held by us and, where appropriate, make corrections to it. Just call 1-888-723-8881 and we'll be pleased to assist you further.
Much of your information is available to you through your account statements, by accessing your account online, or over the telephone. If you require other information, we may ask you to put your access request in writing (usually, by completing a form) and that you provide us with details to help us understand your request and conduct our search for your information. There may be a charge to provide access to your information; if so, we'll advise you beforehand.
If you have a sensory disability, you may request your information to be made available in an alternative format. There may be limits on your right to access your information.