Your voice is one of a kind

Your voice has its own unique characteristics. With voice verification technology, your voice is used to help protect you from fraud in real time.

The voice verification feature is simple to use and is no charge to you. You may not need to use PINs, passwords or answer any security questions.

When you call us, we'll use voice verification to verify your identity as you speak. This helps you bank faster, easier and more securely.

Voice verification is on the way

You must be 13 or over to enrol.

We'll identify you and confirm your eligibility.

We'll guide you through the process. Your natural speech will help us enrol you.

You’re all set. Using your voice makes it quick and easy.

Your voice verification questions answered