Programs and resources

Both have risks and advantages, so it’s important to know how they work before making any decisions.

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It’s important to us to make sure you have full access to our online services and information.

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Whatever your goals may be, we’re here to help you make planning for retirement as simple as possible.

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We’re here to make sure you have all the support you need while settling an estate in Canada.

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Protect yourself

An impersonator claiming to be a grandchild calls and asks for funds due to financial troubles. Common financial troubles include a family emergency, car accident injuries, bail and ransom.

A fraudster sends a friend request through social media or dating site and spends time communicating to build a trusting relationship. Eventually, they will fabricate a financial issue in an attempt to get you to send money.

An unsolicited call, text or email may come from someone claiming you have won the lottery, inherited money or another monetary prize, and are required to pay taxes or a fee in order to receive the prize. You could also be asked to share your banking information or select an unfamiliar link.

An unsolicited call may come from a computer or software company advising of security, warranty or other computer-related issues. The fraudster will claim they need to fix these issues remotely and take over your computer.

Scam red flags

  • If it sounds too good to be true, it usually is
  • Don’t fall for anyone asking you to move money for them
  • Any investment opportunity you learn about via the Internet should be approached with extreme caution
  • Legitimate lotteries do not require you to pay a fee or tax to collect winnings
  • Don’t accept a cheque or money order payment that is more than you agreed upon. The cheque is likely fraudulent

Best practices for avoiding scams

  • Always protect and keep your personal and banking information confidential 
  • Be cautious of unsolicited text messages, emails and phone calls 
  • Never send money to someone you’ve never met in person 
  • Before sending any money, discuss your situation with someone you trust like a family member, friend or advisor 
  • Use touch ID, facial recognition or 2-step verification wherever it is available to keep your accounts secure

Reporting fraud

  1. Collect all relevant information including receipts, emails and text messages 
  2. Contact Simplii Financial:
    1. Call 1-888-723-8881 Opens your phone app.
    2. Email us at Opens your email app.
  3. Contact the Canadian Anti-Fraud Centre at 1-888-495-8501 Opens your phone app.. Or,  visit their website Opens in new window.
  4. Report the incident to your local police force 
  5. If the fraud took place online, report the incident directly on the website under “report abuse” or “report an ad” 
  6. Place a flag on your accounts and report it to the following credit bureaus:
    1. Equifax Opens in a new window.
    2. TransUnion Opens in new window.