Here’s how to reach us

General questions

Get the answers you need with our virtual assistant. It’s available 24/7.

Can't find what you're looking for? Talk to one of our live agents.

Connect with our team during business hours.

Monday to Friday:
7:00 am to 10:00 pm ET
Saturday, Sunday and holidays:
9:00 am to 5:00 pm ET

To keep your information secure, don’t provide personal details in this chat.

Use our Simplii Contact Centre toll-free number — we're open 24 hours a day.

You may experience longer than normal wait times due to a higher volume of calls.

We’ll get back to you as soon as we can.


Toll-free: 1-877-433-1907 Opens your phone app.

Monday to Friday:
9:00 am to 6:00 pm ET

Help and support

1-877-521-1458 Opens your phone app.

Monday to Friday:
8:00 am to 11:00 pm ET
8:00 am to 4:00 pm ET

1-888-723-8881 Opens your phone app.

Contact us 24 hours a day. We’re here to help.