How can I make sure I'll get my money back?

Follow a few simple do’s and don'ts, and we’ll help you recover anything you’ve lost.

Do's

  • Select a password that is hard to guess. If your account uses security questions, make sure the answers are hard to guess as well
  • Set a password on any device you use for banking, like your phone, computer, or tablet
  • Review your bank statements often, and let us know right away if there’s a mistake
  • Help us with any investigation into improper access to your accounts
Dont's
  • Don’t keep copies of your passwords stored on any device you use for Simplii.com or Simplii mobile banking
  • Don’t share your passwords (or security question answers, if your account uses them) with anyone
  • Don’t use Simplii.com on any computer that isn’t running up-to-date anti-virus/anti-spyware software and a firewall

For more information, read the Simplii Financial Product and Services Agreement. The guarantee is governed by the terms of these agreements.

Think you've been a victim of fraud? Let's get in touch.

  Describe the fraudulent incident

  Attach or include any fraudulent emails you
      received or anti-virus/anti-spyware scan logs

  Describe the fraudulent incident

  Attach or include any fraudulent emails you
      received or anti-virus/anti-spyware scan logs