Preventing fraud

Identity fraud can affect anyone. Fraudsters use different methods to get your personal information, such as phishing links, malware and dumpster diving. With this information, they may open new accounts, purchase items and steal money. You may not know your identity has been stolen until months or years later.
3-minute read

What you need to know

What's identity fraud and identity theft?

Warning signs of identity fraud and theft

Follow our best practices to protect yourself

Our promise for your money

If you've been affected by fraud and have done everything in your power to keep your accounts safe, we'll help you get your money back. To learn more about the security guidelines for your accounts, review our Online Security Guarantee.

Notice anything suspicious? Let us know.

Contact us right away if you received a suspicious email or notice any unauthorized activity on your account.

Explore more types of fraud and scams

Learn more about identity fraud and theft

Learn how to recognize and protect yourself from email fraud and phishing scams.

Get insights on how to keep your personal and financial information safe.

Report fraud when it happens and track the latest data on fraud happening in Canada.