Simplii Secure

The security of your financial information is important to us. That's why we offer the Simplii Financial Personal Banking Online Security Guarantee. Besides providing comprehensive digital security, we are also prepared to support you in the unlikely event someone gains access to your accounts. We’ll reimburse you 100% of any funds removed without authorization from your affected bank account, and will work with you to prevent further unauthorized access. But, to limit the potential of a security breach, you need to help protect your own information as well. Read the help protect your information section below.

To help us provide effective online security for your personal information and accounts, and to also benefit from the Simplii Financial Personal Banking Online Security Guarantee, make sure to:

• Select your password carefully and never disclose it to anyone; 
• Provide a valid contact method for us to send one-time verification codes;
• Use up-to-date anti-virus or anti-spyware software and a firewall;
• Review your statements and report errors within the time periods set out in your account agreement;
• Assist us in any investigation into improper access of your bank accounts.

Refer to the Simplii Financial Products and Services Agreement for information about your responsibilities to protect your Simplii card, PIN, password and personal verification questions, as well as liability for losses from your account. Our Online Security Guarantee is subject to —  and should be read together with — the terms of that agreement.

We're committed to protecting your privacy and security.

We’re constantly working to protect your account and information. We use multiple layers of protection when you access your online banking, including:

Web browser encryption
All browsers supported by Simplii Financial offer 128-bit encryption. This provides high-level protection for transmitting confidential data over the internet.

Firewalls
We have secure firewalls to prevent unauthorized access to our systems.

Monitoring
We monitor activity on Simplii Financial to enhance your security and to protect your financial information.

If we notice suspicious activity on your account, we may contact you by phone, text, secured email, or mail to confirm you’ve authorized that transaction. You can help us contact you by ensuring this information is on file and up-to-date. But, we’ll never ask you to provide confidential information through text or email.

From time to time, when you make changes to your account like updating your contact information or resetting your password, we’ll require you to provide a one-time verification code. This unique 6-digit code provides a second layer of security besides your password. Here’s how it works:

When you try to make a change, we ask you to choose a contact method where the 6-digit code is sent. The code is sent via text, automated phone call, or secured email, so choose from the phone numbers and emails associated with your account.

Note: We don’t send verification codes to personal or free email services like Gmail or Hotmail.

When you receive the code, enter it correctly and select “Next.” We’ll verify the code on our end, and you can continue with your banking session.

And that’s it – that simple. Bank with confidence knowing Simplii Financial is taking steps to protect your information using these unique verification codes.

To report suspected fraud, including email fraud, text message fraud, identity fraud, phishing, spyware, emailAn email window will open or call us at 1-888-723-8881.

Fraudulent emails and texts typically ask clients to follow a link to a website that often looks just like a legitimate financial institution's site — even duplicating logos, fonts and language. Clients may be asked to enter personal banking information, which fraudsters can use for illegitimate purposes. Fraudulent email or text messages can sometimes imply a sense of urgency or immediate risk to bank accounts or credit cards if you fail to answer. Special offers and prizes may also be promoted as incentives.

Don’t respond to the email or text: some phishing sites distribute malicious software, so don’t follow any links provided in the email or text. Visiting these sites could put your device at risk.

EmailAn email window will open us so we can investigate:

• Describe the fraudulent incident, making sure to include any fraudulent emails or texts you’ve received, as well as anti-virus and anti-spyware scan logs (if applicable).
• Delete the email or text: permanently delete the fraudulent email from both your inbox and your trash folder. Do the same with a suspicious text message.
• Take precautions: to protect yourself against fraud and identity theft, make sure your anti-virus or anti-spyware software is up-to-date, and remember the tips above.

If you have any questions about how to handle fraudulent emails or texts, call us at 1-888-723-8881.

Contact us
To cancel your bank card and change your online banking password, Call us immediately at 1-888-723-8881.

Follow the steps above 
Once you’ve cancelled your bank card, emailAn email window will open us, delete the fraudulent email or text, and take additional precautions.

Check your other accounts
Double-check your deposit accounts and credit card statements regularly to ensure all transactions are legitimate.

When you provide your email address to Simplii Financial, you consent to receive periodic promotional or informational emails from us or from other providers of Simplii Financial products and services. If you no longer wish to receive email offers, promotions or news from us, just let us know.

Remember to never include confidential information (such as account information or passwords) in any emails you send. Also, don’t provide your email address to third-party websites without reading their privacy and security policies; it’s important to understand how your email address will be used.

Electronic identity theft is a growing concern in Canada and around the world. Your computer could become a target for identity thieves who use your passwords to take over your online accounts. Your computer is also vulnerable to viruses, adware and spyware. These applications capture information from your browser, including passwords, and can redirect you to fraudulent websites. 

To reduce the risk of identity theft, make sure your computer uses a reputable firewall program and to maintain up-to-date anti-virus and anti-spyware software at all times.

Criminals want you to do their banking for them. If they earn your trust, they'll use your account to cash phony cheques, collect funds from other accounts, and move stolen money offshore. They use a variety of schemes to convince you they're legitimate – some will even give you money to earn your trust. By accepting and redirecting electronic deposits (such as wire transfers), you could be participating in a money-laundering scheme if those deposits were proceeds of a fraud or other criminal activity.

• Always use a complex password for banking. Protect your PIN number, passwords, card and account numbers. Use different passwords for your credit card and bank accounts. Simplii Financial will never request personal information, PINs or passwords by email or text.
• Regularly check your statements, online accounts and banking apps to verify your transactions. Report any inaccuracies immediately.
• Always be cautious when receiving unsolicited emails, or opening email attachments from senders you don't know. They can be phishing emails, and attachments may contain malicious software.
• Email isn’t a secure form of communication and may be lost, intercepted, or altered. Never use email to send confidential information such as account numbers. 
• Make sure you’re using one of the supported browsers that use 128-bit encryption. If you don’t have a recommended browser, you can download the latest version for free from the Microsoft or Firefox websites.
• Use up-to-date anti-virus and anti-spyware programs, as well as a reputable firewall..

The Canadian Banking Association offers ongoing education, news and fraud prevention tips; visit them online Opens a new window in your browser to learn more.